ZIP-IT 'N SHIP-IT
Refund Policy
This policy explains refund eligibility, review conditions, and processing timelines for ZIP-IT 'N SHIP-IT orders.
1. Eligibility
Refund requests must include order details and a clear reason, such as non-delivery, damaged goods, or incorrect items.
Requests may be denied when the item has been used, altered, or falls outside the stated claim window.
2. Review Process
Each request is reviewed against carrier tracking, fulfillment records, and product condition evidence.
When approved, refunds are issued to the original payment method and may require additional bank processing time.
3. Logistics and Exceptions
Because orders are fulfilled through third-party logistics partners, delays in carrier scans can affect claim timing and resolution.
Shipping costs and taxes shown at checkout may be non-refundable unless required by applicable law.