Return Policy

For ordinary merchandise not marked with a specific exception, request a voluntary return within 30 calendar days of confirmed delivery. The item must generally be unused, uninstalled, unmodified and complete, with its original packaging and included accessories. Product-specific restrictions disclosed before purchase take precedence for voluntary returns.

Contact support@zipitnshipit.com for authorization before sending an item back. Include your order number, item and reason for return. We will provide the correct return address and instructions if the request is approved. Do not mail merchandise to the original shipping address without authorization.

For an eligible change-of-mind return, the customer is responsible for authorized return postage unless the listing or applicable law provides otherwise. There is no blanket restocking fee; any permitted product-specific fee must have been clearly disclosed before purchase.

All pickguards are excluded from change-of-mind returns and refunds, including standard, modified-standard and custom configurations. A pickguard that is defective, incorrectly manufactured or supplied in error may qualify for replacement following review and return authorization.

Before removing protective film or installing hardware, test-fit the pickguard and check mounting holes, pickup openings, screw positions and component clearances. Do not drill, trim, cut, apply adhesive, remove protective film or otherwise alter the pickguard before confirming fit.

Removing protective film may void the applicable product replacement warranty. Damage caused by installation, modification, misuse or alteration is not eligible for voluntary replacement. Report defects or incorrect merchandise with photographs and your order number before taking further action.

Nothing in this replacement-only policy limits refunds, repairs, replacements or other remedies required by applicable law.

Products clearly marked final sale or clearance are not eligible for ordinary change-of-mind returns. Claims involving defects, incorrect merchandise, delivery failures or other legally protected circumstances are reviewed separately.

Alteration, improper installation or customer-caused damage to necks, parts or components may eliminate eligibility for a voluntary return or the applicable limited product warranty. This does not eliminate any remedy that cannot be waived under law.

Discontinued or end-of-life products specifically disclosed as nonreturnable are excluded from ordinary voluntary returns. Manufacturer warranty repair may still be available if coverage applies. If a restriction is not clearly confirmed and disclosed on the individual listing, we will not apply an undisclosed exception after the sale.

Opened electronic components and made-to-order or customized merchandise may be excluded from voluntary returns where the restriction was disclosed before purchase. Defective or incorrectly supplied items remain subject to applicable remedies.

Refurbished and B-stock products may carry different cosmetic conditions, warranty coverage or return limitations. Any confirmed restriction must appear on the product listing before purchase. These categories are not automatically final sale merely because they are refurbished or B-stock.

If the item arrives damaged, defective or different from what you ordered, contact support@zipitnshipit.com promptly with the order reference and supporting photographs. Do not attempt a repair or modification before receiving instructions.

We will review the circumstances and provide an appropriate remedy under the applicable product terms and law. Authorized return-shipping costs for our error or covered defects are handled separately from change-of-mind returns.